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The Span Center’s Long-Term Care Ombudsman Program advocates for residents of long-term care facilities in the City of Richmond and the counties of Charles City, Chesterfield, Goochland, Hanover, Henrico, New Kent and Powhatan. Our Ombudsmen help residents and their families by addressing concerns and protecting residents’ rights in nursing homes and assisted living facilities. Services…
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The Foster Grandparents Program (FGP) connects older adults with children in need of extra support. Serving as mentors and role models, volunteers help children, from infants to age 21, reach developmental milestones, build academic skills and foster social-emotional growth. Eligibility is open to individuals 55+ who can commit to 15 to 40 hours per week…
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Stay connected with regular phone calls from a friendly volunteer. TeleBridges matches older adults with volunteers for scheduled calls. These calls provide a listening ear, kind conversation, and reassurance that someone cares and will be checking in on a regular basis. Many older adults experience loneliness due to health challenges, separation from loved ones, or…
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The Span Center’s Caregiver Support Program is dedicated to helping individuals navigate the complexities of caregiving. We provide resources to assist with decision-making, stress management and building confidence in delivering quality care. Caregivers can also receive guidance on long-term care options, insurance coverage and various living settings such as Independent Living, Assisted Living, Memory Care…
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The Span Center helps older adults (60+) manage their finances and bill payments, promoting independence and protecting against financial exploitation. Volunteers work one-on-one with clients to create personalized filing systems, prepare budgets, ensure timely bill payments, interpret billing statements, help writing checks, balance checkbooks and review bank statements. Eligibility for Money Management requires using a…
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The Span Center offers free Medicare counseling through the Virginia Insurance Counseling and Assistance Program (VICAP), part of a national network of State Health Insurance Programs (SHIP). Our trained volunteer counselors assist Medicare beneficiaries, families and caregivers in understanding Medicare options and related health insurance benefits. Topics include: Counselors do not sell insurance and are…
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The Span Center helps older adults and their families create personalized care plans to accommodate individual needs and preferences. Our care coordinators assess each situation, connect clients to necessary resources and collaborate with community organizations and service professionals to ensure individuals receive the care they need. We also offer guidance for caregivers and follow up…
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The Span Center’s Information & Referral Program receives approximately 28,000 requests annually from older adults and caregivers seeking support. Our intake staff is dedicated to responding to these inquiries, offering direct assistance and connecting individuals to our programs or community resources. We provide information and referrals across a wide range of services, including: With access…
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No Wrong Door is a statewide network designed to connect individuals with vital long-term services and support systems. A national leader in person-centered care, No Wrong Door offers access to over 27,000 programs and services, supported by 600+ professionals. Annually, it serves over 60,000 individuals, empowering you to evaluate options and make informed decisions. As…
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The Span Center offers respite and in-home care services, including personal care and homemaker assistance, to help with daily activities and provide caregivers with a much-needed break. Personal care services include support with tasks like bathing, grooming, meals, toileting and mobility/transferring. Homemaker services assist with everyday tasks like dishes, laundry and light cleaning. Eligibility for…