The Span Center offers free Medicare counseling through the Virginia Insurance Counseling and Assistance Program (VICAP), part of a national network of State Health Insurance Programs (SHIP). Our trained volunteer counselors assist Medicare beneficiaries, families and caregivers in understanding Medicare options and related health insurance benefits. Topics include:
- Original Medicare
- Medicare Prescription Drug Coverage (Part D)
- Medicare Advantage & Medicare Supplemental Insurance (Medigap)
- Medicare Prescription Drug Plan Costs (LIS)
- Medicare Savings Programs (MSP)
- Long-Term Care Insurance (LTC)
- Medicare Appeals and Denials
- Preventing & Reporting Healthcare Fraud, Errors and Abuse
Counselors are not licensed to sell insurance or be affiliated with any insurance company. All counseling is free, confidential and unbiased. Most sessions are conducted by phone, with in-person meetings available upon request. To learn more, get assistance or request a speaker, contact:
VICAP Intake Line
Phone: (804) 343-3014 – leave your question along with your name and phone number
Email: [email protected]
To learn more about volunteering with VICAP, contact:
VICAP Volunteer Information
Phone: (804) 343-3024
Email: [email protected]
In collaboration with the Virginia Senior Medicare Patrol, VICAP helps educate beneficiaries on preventing, detecting, and reporting healthcare fraud and abuse. The SMP provides outreach, counseling, and educational presentations to empower Medicare beneficiaries, families and caregivers. To learn more, contact:
To report Fraud & Abuse:
Fraud Hotline: 1-800-938-8885
Report Fraud: Virginia SMP Website
